Terms & conditions
1. Parties, scope, and acceptance
These Business Membership Terms govern Quote & Tell, operated by [OPERATOR LEGAL NAME REQUIRED] (the “Operator,” “we,” or “us”), with its notice address at [OPERATOR ADDRESS REQUIRED] and legal contact [LEGAL CONTACT REQUIRED]. “Member” means the business identified in the signup record; “you” includes that business and the authorized individual using its account. Member businesses are independent of the Operator; membership does not make a business an owner or agent of the service. By checking the acceptance box, entering your first and last name, and submitting registration, you intend to sign these Terms electronically for the Member and personally make the representations about your identity and authority. If you lack authority, do not register. Registration, verification, payment, and permitted access are separate requirements. No purchase or automatic debit is authorized by the terms checkbox alone.
2. Business eligibility and truthful registration
Membership is for legitimate businesses and their authorized adult representatives, age 18 or older, using the service for lawful commercial purposes. You must provide accurate personal contact information, registered business details, EIN, location, business contact details, applicable licenses, and supporting records reasonably requested for verification. Use an EIN, never a Social Security number, in the EIN field. You represent that the business exists, you are authorized to bind it, and you have permission to provide its information. Keep information current. A correctly formatted EIN, a Google listing, a payment, or a matching typed name does not prove identity, licensing, solvency, or legitimacy. We may request additional verification, decline an application, or restrict access. We do not guarantee the credentials or performance of any member.
3. Account and location responsibility
The plan identifies the covered business location and permitted named user. Do not share credentials, sell access, impersonate another business, or create duplicate accounts to increase the apparent weight of reviews. Additional locations or users require an authorized plan. Protect access credentials and promptly report suspected compromise. You are responsible for actions you authorize and for reasonable security of your account; this does not waive duties the Operator has under applicable law. We may suspend a compromised account while investigating. Staff or contractors acting for your business must comply with these Terms.
4. What the service provides
The service helps member contractors manage their own business records and view qualifying experience reports or customer-stated preferences. Members review residential and commercial customers they quote or work for; GCs and home builders that hire them; subcontractors they hire; and suppliers they buy from. Reports are supplied by members or identified external sources. We are not a party to the underlying construction contract, purchase, payment, warranty, or dispute. A subscription does not guarantee a particular number of reviews, matching records, sales, leads, or useful results. An empty result does not establish that a person or business has a good or bad history.
5. Imported records and lawful access
You are responsible for having a lawful basis and any required permissions or notices to collect, upload, use, and disclose each record. Having information in a CRM, spreadsheet, or address book does not itself establish consent, a legitimate business relationship, or legal permission to share it. Submit only information needed for real inquiries or business relationships. Do not invent or add contacts to discover information, test guessed identifiers, browse people without a legitimate purpose, enumerate records, or bypass access controls. Do not upload Social Security numbers, card or bank details, medical information, protected personal characteristics, identity documents, or unrelated sensitive information into contact, review, or survey fields.
6. Review accuracy and responsibility
You are responsible for the truthfulness, context, lawful basis, and supporting records for your submissions. Submit only your business’s firsthand experience with the correct person, company, location, and interaction. Answer inquiry questions only for inquiry conduct; do not allege nonpayment or poor completed work where no relevant obligation or work existed. Consider agreed extensions, incomplete work, disputed amounts, change orders, weather, and other relevant context. Closed means paid in full, not necessarily paid on time. Approved changes and strict disclosed payment terms are not inherently misconduct. A lien, collection referral, complaint, or lawsuit is an allegation or procedural step, not proof of liability. Do not characterize a disputed event as an established crime. Correct material inaccuracies and update outcomes promptly.
7. Prohibited conduct
You must not submit fake, purchased, coordinated, retaliatory, discriminatory, or knowingly or recklessly misleading reviews; conceal conflicts of interest; review your own business as an independent customer; create multiple identities; threaten publication to obtain money or concessions; offer benefits for false reviews; or demand payment to correct inaccurate information. Do not publish identifying information beyond authorized fields, harass reviewed parties, stalk people, disclose protected addresses, or use reports to facilitate discrimination or unlawful exclusion. Do not scrape, reverse engineer access controls, bulk redistribute reports, resell data, or use the service to build competing identity dossiers. Honest criticism of Quote & Tell and lawful reports to regulators, courts, law enforcement, or counsel are not prohibited.
8. Permitted decisions and regulated uses
Use reports as one input to a lawful business discussion and independently confirm identity, circumstances, and current facts. Do not treat match percentages as a verified identity or a probability of identity. Do not make automated adverse decisions based solely on a score. The service is not offered for employment screening, housing eligibility, lending, credit limits, insurance underwriting, consumer collection eligibility, or other purposes requiring a regulated consumer report or legally prescribed decision process. Do not use it for those purposes unless a separate lawful, expressly supported program is established. These labels and restrictions do not determine whether a law applies; neither you nor the Operator can avoid statutory obligations by calling information a review or by accepting these Terms.
9. Content license and ownership
You retain rights you hold in submitted content. You grant the Operator a nonexclusive, worldwide, royalty-free license to host, secure, normalize, match, display to authorized members, summarize where lawfully enabled, moderate, and otherwise process that content as reasonably necessary to provide and protect the service. You must have the rights needed for that grant. The license does not authorize unrestricted sale of personal identifiers or erase third-party rights. Operational copies may remain as required for dispute handling, security, backups, lawful retention, or legal holds. Subject to applicable law, withdrawn reviews stop appearing in active shared results. We own the software, design, service marks, and original service materials; third parties retain their rights. No member receives ownership of another party’s data or permission to republish a report.
10. External ratings and AI summaries
External ratings, if available, must be identified by source, date, and sample coverage and kept distinct from member experience ratings. Linking a Google business profile does not make its comments a verified contractor review or grant rights to copy them. No scraping, importing, or analysis is authorized contrary to the source’s terms or applicable law. AI summaries may omit context, misinterpret language, or repeat unverified allegations; they are not findings of fact, legal conclusions, background checks, or guarantees. A repeated theme means a statement appeared in the identified sample, not that misconduct occurred or is typical of all transactions. Confirm serious concerns directly and seek correction of errors. We may decline, remove, or disable external content or summaries when rights, provenance, or accuracy are uncertain.
11. Customer preference surveys
Survey answers describe the respondent’s stated preferences at the time collected. They are not contractor reviews, character judgments, promises, or guarantees and do not contribute to experience ratings. The submitting party must document informed permission for the intended collection and sharing and must not misrepresent the respondent or fabricate consent. Recipients should confirm current preferences before relying on them.
12. Privacy, confidentiality, and security
The Privacy Notice explains current collection, purposes, access, disclosures, and correction channels and is provided with these Terms. Use information only for authorized purposes and protect it from unauthorized access. Do not share reports publicly or with people lacking a legitimate authorized need. Matching is designed to return the viewing business’s own identifying fields, but no security or identity-matching system is infallible. Report a suspected disclosure or incorrect match promptly. We may process data through service providers under appropriate arrangements and disclose information as reasonably required by law, to investigate misuse, or to protect legal rights. You remain responsible for your independent data-handling obligations; these Terms do not transfer the Operator’s own nonwaivable duties to you.
13. Corrections, disputes, and moderation
Accuracy, identity, access, and privacy concerns may be reported to [LEGAL CONTACT REQUIRED] or through available in-app support. A reviewed party does not need a paid subscription to request a correction or lawful privacy review. We may request proportionate identity or relationship evidence. We may hide disputed content, remove it from calculations, seek information, restore supported content, or restrict abusive accounts. Do not submit unrelated personal documents. We do not promise to adjudicate the underlying construction or payment dispute or resolve it within a fixed time. Members must cooperate with reasonable accuracy inquiries. Good-faith complaints and required disclosures must not be suppressed by threats, payment demands, or confidentiality claims inconsistent with law.
14. Plans, fees, and payment
Before a charge, checkout must disclose the business location, price, currency, taxes if applicable, billing interval, covered term, payment method, and renewal choice. Fees are prepaid. Credit/debit card and ACH availability depends on the connected processor and account eligibility; the processor handles financial credentials. An authorization or pending ACH debit is not final payment. Access starts only after required verification and confirmed payment or an expressly granted trial or complimentary plan. We do not collect construction-project payments between members and their customers through a membership subscription. Declined payments do not erase an already paid access period. When prepaid time expires without renewal, paid features stop. You remain liable for authorized charges, not unauthorized or legally invalid charges.
15. Optional automatic renewal and cancellation
Autopay requires a separate affirmative selection and completion of the processor’s recurring-payment authorization or ACH mandate. An in-app setup request alone does not turn autopay on. If selected, you authorize recurring charges at the disclosed amount and interval until canceled, subject to required notices and authorization rules. If not selected, the prepaid term ends without an automatic renewal charge. You may cancel renewal through available account billing controls or the legal contact; cancellation ordinarily takes effect at the end of the paid term. Cancellation does not remove rights required by law or prevent correction of a duplicate or erroneous charge. Price changes are governed by the Subscription pricing and changes section. Where a new payment authorization is required, it must be obtained; accepting these Terms alone does not authorize an undisclosed charge. Do not send card or bank details to support.
16. Subscription pricing and changes
The Operator reserves the right, in its business judgment and to the extent permitted by law, to establish and change subscription prices, billing options, usage allowances, plan features and packaging; introduce paid add-ons; and modify or discontinue trials, promotions, discounts and legacy pricing for future periods. Prices may differ by account, location, plan, signup cohort, service area, volume, promotion or negotiated agreement, subject to applicable law. Unless a separate written agreement expressly guarantees a price for a stated period, an introductory, founding-member or discounted rate is not a lifetime price lock, and this agreement sets no percentage cap on future increases. Network growth, expanded coverage, added value, costs and business strategy may inform changes; no particular member count, review count or other milestone is required or guaranteed before a price change. New applicants may be offered a changed price immediately after it is disclosed to them. For an existing subscription, a higher recurring price takes effect at the first renewal occurring at least 30 calendar days after advance notice, or after a longer period required by applicable law or a binding written agreement. The notice must identify the new price, interval, effective renewal date and a practical cancellation method, and be delivered to the registered account email or another legally effective notice channel. A public website price edit alone is not sufficient notice for an existing subscriber. The current prepaid period keeps its agreed price; there are no retroactive increases. An expressly disclosed promotional expiration and post-promotion price follow the accepted offer, subject to any additional notice requirements. Members may cancel renewal before the change takes effect and retain access through their paid period. Continuing to renew after effective notice accepts the prospective price only to the extent legally valid and consistent with the payment authorization; silence alone is not treated as a new mandate where affirmative consent is required. We need not match another member’s rate, extend an expired promotion, or issue retroactive discounts merely because another offer is available. Required tax adjustments or legally mandated charges remain subject to applicable disclosure rules. These reservations do not override statutory rights, nonwaivable notice or cancellation requirements, or an express fixed-price commitment.
17. Refunds, disputes, and service changes
Except where required by law, stated in a specific offer, or agreed by the Operator, unused portions of a properly delivered prepaid term are not automatically refundable. We will review duplicate, erroneous, unauthorized, and legally refundable charges. Nothing prevents lawful payment disputes or regulator complaints. We may correct billing errors and provide legally required credits. We may change or discontinue features; if we terminate paid service for convenience without providing the remaining material service, we will refund the unused prepaid portion. Suspension for substantiated misuse is subject to applicable law and does not authorize punitive or otherwise unlawful charges.
18. Suspension and termination
We may restrict or terminate access for material violations, suspected fraud or abuse, security incidents, failed verification, expired payment, legal requirements, or material risk to other users. We may act promptly where notice would increase risk; where practicable we will provide notice and a way to address the issue. We may preserve relevant evidence and cooperate with lawful requests. Termination does not automatically delete all submissions, billing records, accepted agreements, or audit history. Applicable retention, correction, deletion, and legal-hold requirements still apply. Clauses that by their nature must survive, including payment obligations already incurred, content permissions needed for permitted retention, confidentiality, responsibility for past conduct, liability limits, and dispute provisions, survive to the extent permitted by law.
19. Independent judgment and disclaimers
To the maximum extent permitted by law, the service and third-party or member content are provided as available, without warranties of merchantability, fitness for a particular purpose, noninfringement, uninterrupted availability, completeness, or accuracy. We do not warrant that any member is licensed, insured, creditworthy, honest, safe, or suitable, or that a reviewed person will behave the same way again. You are responsible for your estimates, contracts, staffing, purchasing, deposits, payment terms, due diligence, and lawful decisions. No report is legal, financial, engineering, insurance, or professional advice. We do not assume contractual performance obligations of the businesses described. This disclaimer does not exclude express promises we cannot lawfully disclaim or rights that cannot be waived.
20. Member indemnification
To the extent permitted by law, the Member will defend, indemnify, and hold harmless the Operator and its owners, officers, employees, and agents from third-party claims, losses, judgments, and reasonable legal costs to the extent caused by the Member’s unlawful or materially inaccurate submissions, lack of required rights or permissions, fraud, impersonation, prohibited use, material breach of these Terms, or underlying business dealings. This obligation does not apply to the extent a claim results from an indemnified party’s own fraud, willful misconduct, gross negligence, or liability that cannot lawfully be shifted. We will give reasonably prompt notice, allow a competent defense, and reasonably cooperate at the Member’s expense. You may not settle a claim by admitting our fault, imposing nonmonetary obligations on us, or impairing another person’s rights without our written consent. We may participate with our own counsel at our expense except where a material conflict requires otherwise.
21. Limitations of liability
To the maximum extent permitted by applicable law, the Operator and its owners, officers, employees, and agents will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or lost profits, opportunities, goodwill, or data arising from the service. Their aggregate liability arising from the service or these Terms will not exceed the greater of US $100 or the membership fees actually paid by the Member during the 12 months preceding the event giving rise to the claim. These exclusions and caps apply across legal theories to the extent enforceable, but do not limit fraud, willful misconduct, gross negligence, liabilities that cannot be excluded or capped, or remedies that applicable law makes nonwaivable. Nothing gives any person immunity from their own unlawful conduct.
22. Disputes and governing law
Before bringing an ordinary contractual claim, each party should give written notice describing the problem and requested resolution and allow 30 days for good-faith discussion, unless urgency, a limitation period, a required statutory process, or applicable law makes that inappropriate. These Terms are governed by Florida law without its conflicts rules, except where controlling federal law or mandatory local law requires otherwise. Subject to mandatory jurisdiction rules, disputes may be brought in a court of competent jurisdiction in Florida. This draft does not impose binding arbitration, waive class proceedings, waive a jury, shorten statutory limitation periods, or restrict regulatory complaints. Any such provision requires separate counsel review and appropriate notice before adoption.
23. Electronic records and signature
You consent to electronic delivery of these Terms and account notices and intend your checked acceptance and typed first and last name to serve as your electronic signature. The signature fields must match the first and last name supplied on registration, ignoring letter case and surrounding or repeated spaces. Name matching is an integrity check, not identity verification. We record the signed name, business, authenticated account, server timestamp, terms version, and a retained copy of the terms presented. You can retain or print the document and request your acceptance record. You need a working email address and a browser capable of displaying and saving these pages. Contact us to discuss withdrawing electronic-delivery consent for future transactions or obtaining a copy; existing valid obligations are not retroactively erased. Any legally required additional electronic-consent disclosures or payment mandates must be provided separately.
24. Changes and general provisions
Material changes will be identified prospectively and notified by reasonable means; where required, renewed acceptance will be obtained. We will not alter an already retained signed version. Unenforceable provisions are severed only to the extent permitted, and the remainder continues if the essential agreement remains workable. Failure to enforce a provision is not a waiver. You may not assign an account without consent; we may assign the service with reasonable notice in a lawful reorganization or sale, subject to data-protection duties. These Terms, the accepted plan disclosures, and expressly incorporated notices form the agreement about this service; they do not amend your contracts with customers or vendors. No employment, partnership, fiduciary relationship, or agency is created. The Operator’s protected persons may enforce applicable protections, subject to the stated limits. Required legal rights prevail over inconsistent wording.
For counsel’s review
Confirm the legal Operator, business verification standard, consumer-reporting implications of customer payment and character information, privacy and correction procedures, state-specific subscription rules, processor mandates, licensing of external reviews, liability limits, and dispute venue before launch. Contract wording alone does not remove statutory responsibilities.